Refunds & Returns Policy

Part 1: Digital Downloads

1. Unfortunately, it is not possible to give refunds for digital downloads.
2. The Consumer Contracts Regulations 2013 outlines that if you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. This is to prevent you from changing your mind after you have downloaded the content.
3. If you have made an honest mistake in regard to a download, or in the unlikely event that you are wholly dissatisfied with your products, please get in touch (fi@theedpsychcoach.com).

Part 2: Mugs and Merchandise (physical products)

1. Faulty or Damaged Items (Printful‑Fulfilled)

• If your mug arrives damaged or faulty, you are entitled to a full refund or replacement under UK consumer rights.
• You must notify Fi within 14 days of receiving the item, including clear photos of the issue.
• If an item is faulty, Printful covers the cost of the replacement/refund, and you do not pay return postage.
• Once you contact Fi, she will:
  • confirm the issue,
  • submit the claim to Printful,
  • provide the correct return address (if required)
• Printful will arrange to send you a replacement or issue a refund.
• Printful’s UK return address (used only when Printful requests a return):
  Printful UK Returns, Antar 2, 2–4 Wills Road, Totton, Southampton, SO40 3WX, United Kingdom

2. Change‑of‑Mind Returns (Print‑on‑Demand)

• Because all mugs are print‑on‑demand, we do not offer refunds for change‑of‑mind purchases. This exemption is part of the Consumer Contracts Regulations 2013.
• Change‑of‑mind items should not be returned to Printful.
• If you have any concerns or issues with your order, please contact Fi directly - she will always do her best to resolve the situation.

Dr Fi Coley

fi@theedpsychcoach.com

Last updated: January 2026